Support & operations capabilities
These PieOS capabilities cover support and the operational and system-level tasks that keep a store running. They help behind the scenes, within your permissions and approvals.
| Capability | Plan | What it does |
|---|---|---|
describe_tool | Free | Look up everything about another tool by name — summary, when to use it, input schema, output schema. |
get_pi_recent_activity | Free | Returns Pie's recent activity (last N hours, default 6) by reading pieos_action_log + pieos_suggesti. |
get_world_class_rubric | Free | Return Pie's honest self-assessment against the 15-question world-class commerce brain rubric. Each . |
list_tools | Free | Browse the tool catalog. Filter by category, by read_only-only, or by a substring search over name/s. |
get_last_actions | Free | List Pie's last N tool calls in this tenant's scope (default 5 within 1 hour). Returns tool name, st. |
get_my_mission | Free | Read the calling creator's current active Pie mission — objective, progress %, confidence, evidence . |
get_my_priorities | Free | List the creator's active stated priorities (entity-level focus items). |
get_pieos_ledger | Free | Read Pie's unified ledger — top N events across tool dispatches, plan steps, work-items, and ask-for. |
list_notifications | Free | List the creator's recent notifications (filterable by unread or by type). |
search_my_history | Free | Search the creator's own history — past chat turns, tool actions, memory facts, drafts, order notes,. |
write_top_worry | Free | Pin a concern as Pie's 'top worry' — the topbar pill creator sees across every page. Use when Pie no. |
mark_notifications_read | Free | Mark a set of notifications as read (or clear all unread for the tenant). |
remember_commitment | Free | Remember a commitment so Pie resurfaces it next session — a reminder the creator asked for, a promis. |
remember_fact | Free | Save a foundational fact about the creator/business to long-term memory (5-layer architecture, Layer. |
remove_my_priority | Free | Archive one of the creator's active priorities by keyword. |
resolve_commitment | Free | Close a remembered commitment so Pie stops resurfacing it — done (acted on) or cancelled (creator dr. |
set_my_mission | Free | Commit a new active Pie mission for the calling creator. Supersedes any prior active mission (histor. |
set_my_priority | Free | Persist a short-lived creator priority (entity-level focus). Boosts matching work items in the appro. |
suggest_action | Free | Write a proposal to the creator's inbox (pieos_suggestions). |
update_memory_fact | Free | Replace an existing memory fact with a corrected version. Marks the old row 'contradicted' (drops fr. |
notify_creator | Free | Send an in-app notification to the creator. |
get_active_work | Free | Snapshot Pie's right-now work queue — 4-bucket counts (running, queued, blocked, completed last hour. |
add_order_note | Free | Append a timestamped note to an order's internal notes log. |
add_tracking_number | Free | Attach a tracking number + carrier to an order (without marking shipped). |
mark_order_shipped | Free | Mark an order as shipped — creates/updates fulfillment + sets orders.status='shipped'. |
update_mission_progress | Free | Refresh the calling creator's active mission with the latest observed metric value. Recomputes progr. |
get_support_tickets | Free | Support tickets — counts (total / open / closed) plus the ticket list with their ids. |
get_ticket_detail | Free | Get one support ticket with metadata + last 20 messages. |
assign_ticket | Free | Assign a ticket to a tenant team member (or unassign with empty user_id). |
close_ticket | Free | Close a support ticket — the customer is EMAILED ('your ticket was closed') and gets an in-app alert. |
reopen_ticket | Free | Reopen a closed/resolved ticket — sets status back to 'open' (no customer email on this transition). |
resend_order_confirmation | Free | Re-send an order's confirmation email to that order's own customer. |
reply_to_ticket | Free | Append a 'support' reply to a ticket and bump status to in_progress if needed. Does NOT email the cu. |
33 of 201 capabilities. Generated from the live PieOS capability matrix.
Can PieOS help with customer support?
Yes. Support capabilities let PieOS assist with support tasks, within the permissions you grant. It proposes actions for consequential steps rather than acting unchecked.
What this screen looks like in every state
| State | When you'll see it | What you see, and what to do |
|---|---|---|
| Loading | The screen is fetching your data | A skeleton in the shape of the finished page. It should be brief — if it persists, the load has failed rather than stalled. |
| Error | The data couldn't be loaded | A message with a retry. Retry first: most of these are a dropped request, not a broken store. If it repeats, the outage is upstream and reloading won't help. |
| No access | Your role doesn't include this screen | A permission notice instead of the page. An owner or admin can grant access under Settings → Team. |
When something goes wrong
These are the messages this screen can show you, and what each one means.
| If you see | What to do |
|---|---|
| Failed to save profile | The file was rejected. Check its size and type against what the field accepts. |