Affiliates
Affiliates are partners who promote your products for a cut of the sale. This page is where you run the program — approve affiliates, set commissions, and track the sales they bring in. Payouts are tracked in Affiliate Earnings.
Where to find it
Sidebar → GROWTH → Affiliates.
What happens — and what doesn't
- Each affiliate gets a referral link; sales through it are credited to them.
- You set the commission — a percentage or a fixed amount per sale.
- Earnings owed to affiliates roll up in Affiliate Earnings.
- Affiliate sales are still normal orders — the referral just attaches the credit.
How do affiliates get credit for a sale?
Each affiliate has a unique referral link. When a buyer purchases through it, the sale is credited to that affiliate and their commission accrues.
How do I set commission rates?
On the Affiliates page, per your program's settings — a percentage of the sale or a fixed amount. Earnings then track in Affiliate Earnings.
Every field on this screen
Every field for your affiliate programme. Read straight from the live app, so it matches what you see.
| Field | Type | What it accepts | What it does |
|---|---|---|---|
| Cookie Duration (days) | Number |
| |
| Default Commission Rate | Slider |
| |
| Text |
| e.g. [email protected] | |
| Full name | Text | — | |
| Minimum Payout | Number |
| |
| Name | Text | — | e.g. Full name |
6 fields, read from the live app. Which ones you see depends on the product type and your plan.
What this screen looks like in every state
| State | When you'll see it | What you see, and what to do |
|---|---|---|
| Loading | The screen is fetching your data | A skeleton in the shape of the finished page. It should be brief — if it persists, the load has failed rather than stalled. |
| Error | The data couldn't be loaded | A message with a retry. Retry first: most of these are a dropped request, not a broken store. If it repeats, the outage is upstream and reloading won't help. |
| No access | Your role doesn't include this screen | A permission notice instead of the page. An owner or admin can grant access under Settings → Team. |
When something goes wrong
These are the messages this screen can show you, and what each one means.
| If you see | What to do |
|---|---|
| Cookie duration cannot exceed 365 days | You've hit a plan or rate limit. Wait a moment, or upgrade if you need the higher ceiling. |
| Cookie duration must be at least 1 day | The value isn't in the expected format. Check it against the field's rules above. |
| Couldn't load the rest of your affiliates. | Retry the action. If it keeps happening, contact support with what you were doing. |
| Minimum payout must be a non-negative number | The value isn't in the expected format. Check it against the field's rules above. |
| Name and email are required. | A required field is blank. Fill it in and save again. |
| Please enter a valid email address. | Do what the message asks, then try again — it names exactly what's missing. |