Help & Support

Stuck on something these docs don't answer? The app has a built-in support hub with three ways to reach a human.

Where to find it

Open the profile menu (avatar, top right) and click Help & Support.

Email us. Opens an email to the support team. Good for anything that isn't urgent or needs attachments.
Book a meeting. Schedules a call. Best for onboarding help or anything easier to show than to type.
Start new chat. Live chat with the support team. This is usually the fastest route.

Every conversation gets a ticket number (like #PC-1022) so you and the team can refer back to it.
Chats connect you with an agent. If your question needs someone specific, the conversation can be transferred to another team member.
When a chat closes, you can rate it (1–5). Ratings go straight to the team.
Your earlier conversations stay listed on the same screen, with their status. An open conversation shows a Continue button — pick up where you left off instead of starting over.

Chat history is per account. Switching stores doesn't lose your tickets.
Closed tickets stay readable but can't be reopened — start a new chat and mention the old ticket number if it's related.
Support sees your account context when you write in, so you usually don't need to explain which store you're on.

What's the fastest way to get help?

Start a live chat from Help & Support. You get a ticket number immediately and can continue the conversation later from the same screen.

Can I see my old support conversations?

Yes. The Help & Support screen lists every past conversation with its ticket number and status. Open ones show a Continue button.

I closed my chat by accident. Is it gone?

No. It's still in your conversation list. If it's marked closed, start a new chat and reference the old ticket number.