Bookings

Bookings is for anything people register for at a set time — a Saturday pottery workshop, a 1:1 coaching call, a weekend retreat. Each one has a date, a capacity, and a location, and this page shows them all with a calendar so you can see what's coming.

Where to find it

Sidebar → COMMERCE → Bookings.

Bookings: your sessions on the left, a calendar of what's ahead on the right.

What you see

The page is two columns: a list of booking cards on the left, and a small calendar on the right. Each card shows the name, the date, the location (online or a physical address), how many people have registered against capacity (like "8/12"), and a status badge. Click Create Event to add a new one.

How bookings sell

A booking is a product type — buyers reserve a slot the way they'd buy anything else, and paying confirms their spot. Capacity caps registrations, so a full session stops taking bookings on its own.

What happens — and what doesn't

• Capacity is enforced. Once a session fills, it stops accepting new registrations automatically.
• Registrations tie to real orders and customers, so a booking is a sale with a seat attached.
• Online and in-person events both live here; the location field just changes what the buyer sees.
• Cancelling or refunding a booking frees the seat back up.

How is a booking different from a regular product?

A booking is a product type tied to a date and a capacity. Buyers reserve a slot, and paying confirms it. When the session is full, it stops accepting registrations.

What happens when an event reaches capacity?

It stops taking new bookings automatically — you don't have to close it by hand. Cancelling or refunding a booking frees a seat again.

Can I run online and in-person events?

Both. The location field on each event holds an address or 'Online', and buyers see it on the booking page.

Every field on this screen

Every field for a bookable session. Read straight from the live app, so it matches what you see.

Field	Type	What it accepts	What it does
Also invite (optional)	Text	Must be an email address
America/New_York	Text	—
Any additional notes	Text	—
Brief description of the booking	Text	—
Customer Name	Text	—	e.g. Full name
Date & Time *	Number	Minimum 1 Numbers only	e.g. 30
Description *	Long text	—	e.g. Brief description of the booking...
Duration (minutes)	Number	Minimum 1 Numbers only	e.g. 30
Email *	Text	Must be an email address	e.g. [email protected]
Filter status	Dropdown	—
Format	Dropdown	—
Full name	Text	—
Invitee email	Text	Must be an email address	e.g. [email protected]
New Date	Date	—
New Date & Time	Text	—	e.g. e.g. America/New_York
New Time	Date	—
Notes	Long text	—	e.g. Any additional notes...
Search bookings	Text	—
Search by title	Text	—
Status	Dropdown	—
Timezone	Text	—	e.g. e.g. America/New_York
Title *	Long text	—	e.g. e.g. 1-on-1 Coaching Session

22 fields, read from the live app. Which ones you see depends on the product type and your plan.

What this screen looks like in every state

State	When you'll see it	What you see, and what to do
Empty	You haven't created anything here yet	“No bookings found” — with a shortcut to create the first one. Nothing is wrong; there's just nothing to show yet.
Loading	The screen is fetching your data	A skeleton in the shape of the finished page. It should be brief — if it persists, the load has failed rather than stalled.
Error	The data couldn't be loaded	A message with a retry. Retry first: most of these are a dropped request, not a broken store. If it repeats, the outage is upstream and reloading won't help.
No access	Your role doesn't include this screen	A permission notice instead of the page. An owner or admin can grant access under Settings → Team.

When something goes wrong

These are the messages this screen can show you, and what each one means.

If you see	What to do
Could not invite that person	Retry the action. If it keeps happening, contact support with what you were doing.
Could not remove that person	Retry the action. If it keeps happening, contact support with what you were doing.
Duration cannot exceed 24 hours (1440 minutes)	You've hit a plan or rate limit. Wait a moment, or upgrade if you need the higher ceiling.
Duration must be a positive number	The value isn't in the expected format. Check it against the field's rules above.
Failed to cancel booking	The change didn't save. Retry — if it keeps failing, the request isn't reaching the server.
Failed to complete booking	The change didn't save. Retry — if it keeps failing, the request isn't reaching the server.
Failed to confirm booking	The change didn't save. Retry — if it keeps failing, the request isn't reaching the server.
Failed to create booking	The change didn't save. Retry — if it keeps failing, the request isn't reaching the server.
Failed to mark booking as no-show	The change didn't save. Retry — if it keeps failing, the request isn't reaching the server.
Failed to reschedule booking	The change didn't save. Retry — if it keeps failing, the request isn't reaching the server.
Failed to update check-in	The change didn't save. Retry — if it keeps failing, the request isn't reaching the server.
Fix the invitee list before saving	Retry the action. If it keeps happening, contact support with what you were doing.
Invalid timezone. Use IANA format (e.g. America/New_York)	The value isn't in the expected format. Check it against the field's rules above.
No upcoming bookings to export	Retry the action. If it keeps happening, contact support with what you were doing.
Please select a new date and time	Do what the message asks, then try again — it names exactly what's missing.
Rescheduled date must be in the future	Retry the action. If it keeps happening, contact support with what you were doing.
Scheduled date and time is required	A required field is blank. Fill it in and save again.
Scheduled date must be in the future	Retry the action. If it keeps happening, contact support with what you were doing.
Title is required	A required field is blank. Fill it in and save again.

Related

• Product types
• Orders
• Payment Links